Near2Pay Help & Support Hub
Find instant troubleshooting guidance for parents and institutions, explore frequently encountered payment questions, or submit a support query.
Common Questions & Solutions
Quick answers to common payment status and receipt verification queries.
Amount Debited but Fee Receipt Not Generated?
In rare instances of mobile network dropouts, amounts debited are held in bank escrow. Our planned reconciliation automatically re-checks status and delivers receipts within 15 minutes, or reverses funds within standard RBI windows.
How to Download a Past Fee Receipt?
Visit the Student & Parent Payment portal, select your institution, and enter your Admission Number. Your complete chronological payment ledger and PDF receipt download buttons will appear on screen.
Duplicate Deduction by Mistake?
If a double payment occurs due to clicking pay twice, one transaction automatically flags as a duplicate. Once verified by the institution nodal bank, the excess deduction will be scheduled for automatic reversal.
Need an Income Tax 80C Fee Certificate?
Digital receipts generated on Near2Pay itemize tuition fees distinctly from transport and uniform levies, making them fully compliant for parental 80C deduction submissions.
Need Dedicated Assistance?
If your query cannot be resolved via our self-help guides, our team at Sathus Technology Pvt. Ltd. is standing by.